IT Infrastructure Operations Specialist

IT Infrastructure Operations Specialist - KEY EXPECTED ACHIEVEMENTS Run and MaintainEngage in 2nd and 3rd level support for reported IT Infrastructure incidents, document problems and, solutions, and assist team members when required;Act as the senior point of escalation within the IT infrastructure support team;Escalation management on complex or unsolved incidents with third-party specialists and product vendors;Act as thesituation manager during major incidents to resolve unplanned events ad…